Aksar Poochhe Jaane Wale Sawaal
Apne sawaal ka jawab neeche dhoondhein. Order, payment, shipping, kitabein aur refund, sab ek jagah.
Orders aur Account
Order kaise karein?
Website par kitabein dekhein, cart mein daalein, delivery address likhein, payment ka tareeqa chunein aur payment poori karein. Order confirm ho jaata hai.
Kam se kam kitne ka order kar sakte hain?
Kam se kam order ₹249 ka hona chahiye. Isse kam ke orders process nahi hote.
Order cancel kaise karein?
Order karne ke 12 ghante ke andar cancel karwa sakte hain. Jaldi se jaldi WhatsApp +91 7755921687 par bata dein.
Kya account banana zaroori hai?
Nahi, account zaroori nahi hai. Account banane par aap order track kar sakte hain, address save rakh sakte hain aur wallet use kar sakte hain.
Apna order kaise track karein?
Dispatch ke baad tracking number WhatsApp ya email par bhej diya jata hai. Aap Order Tracking page par bhi dekh sakte hain.
Payments
Kaun se payment tareeqe chalte hain?
Credit aur debit card (Visa, MasterCard, American Express, RuPay), UPI apps, net banking aur Madina Maktab Wallet. Zyada jaankari Payments page par hai.
Kya Cash on Delivery (COD) milta hai?
Nahi, COD available nahi hai. Har order ki payment online karni hoti hai.
Kya payment surakshit hai?
Haan. Payments 256-bit SSL encryption ke saath Razorpay aur CCAvenue se process hote hain, aur card payment par 3D Secure verification hoti hai.
Kya koi hidden charge hai?
Nahi. Jo price dikhta hai wahi dena hota hai. Dini kitabein GST se mukt hain. Shipping charge checkout par payment se pehle dikha diya jata hai.
Madina Maktab Wallet kya hai?
Wallet mein aapka credit jama rehta hai, jaise kisi kitab ke available na hone par refund. Yeh credit kabhi expire nahi hota, lekin cash mein nikaala nahi ja sakta.
Payment fail ho jaye to paisa kab wapas aata hai?
Failed payment ka paisa automatic taur par 5 se 7 working days mein wapas aa jata hai.
Shipping aur Delivery
Delivery mein kitne din lagte hain?
Maharashtra mein 3 se 4 din, baaki India mein 5 se 6 din, aur West Bengal, J&K, Sikkim, Assam jaise door ke rajyon mein 7 se 8 din, kabhi kabhi 10 din bhi lag jaate hain.
Shipping charge kitna hota hai?
Shipping charge order ke wazan par nirbhar karta hai. Shipping page par calculator se apna charge nikaal sakte hain.
Kya aap international shipping karte hain?
Haan, USA, UAE, Canada, South Africa, UK, Saudi Arabia jaise kai desh mein shipping hoti hai. Apna desh aur kitabon ki list WhatsApp +91 7755921687 par bhejein, hum charge aur payment ki tafseel batayenge.
Kitabon par kitna discount milta hai?
Discount 10% se 65% tak hai aur har kitab par alag hota hai. Festival ke mauke par extra offers bhi aate hain, jisse discount aur badh jaata hai.
Bade order ke parcel alag alag aa sakte hain?
Haan, bade orders kabhi kabhi alag parcels mein bheje jaate hain. Iske liye koi extra charge nahi lagta.
Kharab ya galat kitab aa jaye to kya karein?
Delivery ke 48 ghante ke andar apne Order ID ke saath photo ya video email ya WhatsApp par bhej dein. Return shipping ka poora kharch hum uthate hain.
Products aur Kitabein
Aap kaun si kitabein bechte hain?
Islamic aur dini kitabein, khaaskar Maktaba-tul-Madina (Dawat-e-Islami) ki. Bade Sunni Islamic publishers ki kitabein bhi milti hain.
Kitab stock mein na ho to kya karein?
Product page par Notify Me button dabayein, ya kitab ki availability WhatsApp +91 7755921687 par poochh lein.
Kya kitabein original hain?
Haan, tamam kitabein 100% original publications hain. Koi pirated copy nahi.
Order ki koi kitab available na ho to?
Baaki kitabein dispatch kar di jaati hain. Na milne wali kitab ka paisa aapke wallet ya original payment method mein wapas kar diya jata hai.
Return aur Refund
Return ki policy kya hai?
Delivery ke 10 din ke andar return kar sakte hain. Kitab unused, original condition aur original packaging mein honi chahiye. Poori jaankari Return aur Exchange page par hai.
Refund kitne din mein milta hai?
Wallet mein refund 24 se 48 ghante mein aata hai. UPI ya Net Banking mein 3 se 5 working days, aur Credit/Debit Card ya Bank Transfer mein 5 se 7 working days lagte hain. Poori jaankari Refund Policy page par hai.
Is naam se koi sawaal nahi mila. Seedha hamse poochh lein, hum madad ke liye haazir hain.
WhatsApp par poochheinAbhi Bhi Sawaal Hai?
Jawab na mile to seedha hamse baat karein.