Privacy Policy

Our website address is: https://www.madinamaktab.com

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a purchase from us. It is governed by the Information Technology Act, 2000 and applicable Indian data protection laws.

We collect the following information when you visit our site or place an order:

While browsing:

• Products you have viewed (for recently viewed feature)
• IP address, browser type and device information
• Location data (for shipping estimation)
• Pages visited and time spent on site (via Google Analytics)

When you place an order:

• Full name
• Billing and shipping address
• Email address
• Phone number / WhatsApp number
• Payment details (processed securely by payment gateway — we do NOT store full card details)
• Order history

When you create an account:

• Username and password (encrypted)
• Name, address, email and phone number

When you leave a comment or review:

• Name, email address and comment content
• IP address and browser user agent (for spam detection)

We use your information for the following purposes:

• To process and fulfill your orders
• To send order confirmations and shipping updates via email/WhatsApp
• To respond to your queries, refund requests and complaints
• To process payments and prevent fraud
• To manage your account on our store
• To improve our website and product offerings
• To analyze website traffic and user behavior (via Google Analytics)
• To comply with legal obligations under Indian law
• To send marketing messages — only if you have opted in

Our website uses cookies to improve your shopping experience. Here is what we use cookies for:

• Cart cookies — to keep track of items in your shopping cart
• Login cookies — to remember your login for 2 days (or 2 weeks if “Remember Me” is selected)
• Session cookies — temporary cookies that are deleted when you close your browser
• Analytics cookies — Google Analytics uses cookies to track website usage (anonymized data)
• Preference cookies — to save your display and language preferences

If you leave a comment on our site, you may opt-in to saving your name and email in cookies for your convenience. These cookies last for one year.

You can disable cookies in your browser settings, but this may affect some features of our website like the shopping cart.

We share your data only with trusted third parties who help us run our store and deliver your orders:

• Payment Gateways — Razorpay and CCAvenue (for secure payment processing)
• Shipping/Courier Partners — to deliver your orders (name and address shared)
• Google Analytics — anonymized website traffic data
• Google Tag Manager — for managing website tracking tags
• Email/SMS Service Providers — to send order updates and notifications

We do not share your data with any other third parties without your explicit consent, except where required by Indian law or court order.

All payments on Madina Maktab are processed through secure payment gateways:

We do not store your full credit/debit card number, CVV, or expiry date on our servers. Only the first 6 and last 4 digits of your card number are stored for fraud detection purposes.

We use Google Analytics and Google Tag Manager to understand how visitors use our website. This helps us improve our site and provide a better shopping experience.

Google Analytics collects anonymized data including:

• Pages visited and time spent
• Device type, browser and operating system
• General geographic location (country/city level)
• Referral source (how you found our site)

This data is anonymized and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We retain your data for the following periods:

• Order information — 7 years (as required for accounting and legal compliance under Indian law)
• Account information — until you delete your account
• Comments and reviews — indefinitely (so we can recognize and approve follow-up comments)
• Cookie data — as per cookie duration (1 day to 1 year depending on type)
• Analytics data — as per Google Analytics retention settings (26 months by default)

After these periods, your data is securely deleted or anonymized.

Under Indian law and our own commitment to privacy, you have the following rights:

• Right to Access — You can request a copy of all personal data we hold about you
• Right to Correction — You can update your personal information anytime via My Account
• Right to Deletion — You can request that we delete your personal data (except data required by law)
• Right to Opt-Out — You can unsubscribe from marketing emails at any time
• Right to Data Portability — You can request an exported file of your personal data

To exercise any of these rights, please contact us at madinamaktab16@gmail.com

We take the security of your personal data seriously. We implement the following measures to protect your information:

• SSL/TLS Encryption — All data transmitted between your browser and our website is encrypted using 256-bit SSL
• Secure Payment Processing — Payments are handled by PCI-DSS compliant payment gateways (Razorpay & CCAvenue)
• Password Encryption — All account passwords are stored in encrypted form
• Access Control — Only authorized team members can access customer data
• Wordfence Security — Our website is protected by Wordfence firewall and malware scanner

However, no method of data transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

Articles on this site may include embedded content (videos, images, etc.) from other websites. This content behaves exactly as if you had visited those websites directly, and they may collect data about you, use cookies, and track your interactions.

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.